Terms and Conditions

Last Updated: October 3, 2026

AGREEMENT TO TERMS

These Terms and Conditions form a legally binding agreement between you, whether as an individual or on behalf of an organisation ("you"), and Zakura Tech Private Limited ("Zakura", "Company", "we", "us" or "our"). They govern your access to and use of the Zakura desktop app, the dashboard, zakura.cc and any paid plan (together, the "Platform").

By visiting zakura.cc, creating an account, downloading or installing the app, or paying for a plan, you confirm that you have read, understood and agreed to these Terms, our Privacy Policy, our Cancellation and Refund Policy and our End User License Agreement (the "EULA"), which you accept inside the app before first use. If there is any conflict between these Terms and the EULA about your use of the app, the EULA prevails.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU MUST NOT USE THE PLATFORM AND MUST STOP USING IT IMMEDIATELY.

We may update these Terms from time to time. We will change the "Last Updated" date, and for material changes we will notify you by email or in the app at least 15 days before they apply. If you continue to use the Platform after that, the updated Terms apply to you.

1. ELIGIBILITY

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you accept these Terms on behalf of an organisation, you confirm that you are authorised to bind it.

2. USER ACCOUNTS

In Short: One account, one person. Keep it secure.

• Give us accurate information and keep it up to date.
• Keep your sign-in details confidential. You are responsible for all activity under your account.
• Do not share your account, sell access to it, or create multiple accounts to get around plan limits.
• Tell us at support@zakura.cc immediately if you suspect unauthorised use.

3. THE PLATFORM

Zakura is a Windows application that, when you start a session, transcribes audio from your computer and microphone, reads your screen when you ask it to, and uses AI models to give you answers, a teleprompter view and post-call notes. Its overlay is excluded from screen capture using a Windows feature.

Features marked beta, preview, waitlist or coming soon may change or be withdrawn at any time. We may modify, suspend or discontinue any part of the Platform at any time.

Zakura is a software tool. We provide technology only. We are not a participant in, party to, or organiser of any call, meeting, interview, class, stream or other activity in which you use Zakura, and we have no knowledge of or control over how, when or where you use it. You alone decide that, and you alone are responsible for it.

4. ACCEPTABLE USE

In Short: Zakura is a confidence monitor for meetings, sales, teaching and live streams. It is not for interviews, exams or anything proctored.

You may use Zakura on meetings, sales calls, client calls, lectures, webinars, live streams and presentations where you speak for yourself with your own preparation.

You must not use Zakura:

• in a job interview, hiring assessment, coding test or technical screen where you are the candidate;
• in any exam, certification, admission test or other assessment of your own knowledge or skill;
• on any call or test that is proctored, integrity-monitored, or forbids outside assistance;
• to record or transcribe anyone without informing them or obtaining consent where the law, the meeting's rules or your organisation require it;
• to capture confidential information you are not authorised to access, or in breach of any non-disclosure, employment or other agreement;
• to impersonate anyone, mislead people about who is speaking, or commit fraud;
• to harass, threaten, defame or discriminate against anyone, or to create or share content that is unlawful in India;
• to reverse engineer, decompile, modify or tamper with the app, its capture exclusion or its usage limits;
• to scrape, resell, sublicense or copy the Platform, or to build a competing product;
• to overload, probe, disrupt or attack our systems.

We may suspend or close any account that breaks these rules, with or without notice and without any refund.

5. RECORDINGS AND OTHER PARTICIPANTS

Zakura captures the voices of everyone on your call and anything you choose to screenshot. You alone decide when to start a session and what to capture, so you alone are responsible for complying with the law that applies to you and to the other participants, including the Digital Personal Data Protection Act, 2023, and with the rules of the meeting and your organisation.

6. AI-GENERATED ANSWERS

In Short: AI can be wrong. Check before you rely on it.

Answers, notes, summaries, action items, insights and follow-up emails are produced by AI models. They may be inaccurate, incomplete, out of date, or attribute words to the wrong speaker. Check anything important before you say it, send it or act on it. Do not rely on Zakura for legal, medical, financial, tax or safety-critical decisions. You are solely responsible for what you say, send and do, including words Zakura suggested.

As between you and us, you own the output generated for you. Similar output may be generated for other users.

7. YOUR CONTENT

You keep all rights in the audio, transcripts, screenshots, notes and documents you provide or generate ("Your Content"). You allow us to process Your Content only to operate the Platform for you. We do not use Your Content to train AI models and we do not sell it. You confirm that you have all rights and consents needed to provide Your Content.

8. INTELLECTUAL PROPERTY RIGHTS

The app, website, source code, designs, text, graphics, and the Zakura name and logo are owned by or licensed to Zakura and are protected by Indian and international intellectual property laws. Except as these Terms and the EULA allow, you may not copy, reproduce, republish, distribute, sell or otherwise exploit any part of them without our prior written permission. If you send us feedback or suggestions, we may use them freely and without any obligation to you.

9. THIRD-PARTY SERVICES

Zakura sends prompts to third-party AI model providers. If you use your own model or API key, your agreement with that provider governs its use, charges and data handling. Zakura works alongside Zoom, Microsoft Teams, Google Meet, Webex and other apps, but is not affiliated with, endorsed by or responsible for any of them. All third-party names and trademarks belong to their owners.

10. PLANS, FEES AND PAYMENT

In Short: Base is free. Standard and Pro are paid monthly or yearly through Razorpay.

• Base: free, up to 10 minutes of use in any hour, no card needed.
• Standard: 4 hours of use each week, reset weekly; unused hours do not carry over.
• Pro: unlimited use for one person's own calls, subject to fair use.

Prices are shown on our pricing page in INR and USD and include GST unless stated otherwise. Payments are processed by Razorpay by card, UPI or net banking, and a GST invoice is emailed for every payment. Usage is measured by the meter in the app; if you believe it is wrong, write to support@zakura.cc within 30 days.

Fair use on Pro: we may contact you and then limit or suspend an account that shows automated use, shared use, or a volume of use not plausible for one person, such as more than 12 hours of use a day on a sustained basis.

11. NO REFUNDS

ALL PAYMENTS FOR PAID PLANS ARE FINAL AND NON-REFUNDABLE, including for unused time and for cancellations part-way through a month or year. The free Base plan is available so that you can try Zakura before paying. The only exceptions are the billing errors listed in our Cancellation and Refund Policy, which forms part of these Terms.

12. RENEWAL AND CANCELLATION

Paid plans renew automatically at the end of each monthly or yearly period until you cancel. You can cancel at any time from the app or dashboard; your plan stays active until the end of the period you paid for and is not renewed. Before each renewal you will receive the pre-debit notification required by the Reserve Bank of India. We will give you at least 30 days' notice of any price change.

13. SUSPENSION AND TERMINATION

You can close your account at any time from Settings. We may suspend or terminate your access at any time if you breach these Terms or the EULA, if a payment fails and is not fixed within 7 days, if required by law, or if we stop offering the Platform. If we stop offering the Platform for reasons other than your breach, we will refund the unused part of any prepaid period.

14. DISCLAIMER OF WARRANTIES

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". To the fullest extent permitted by law, we make no warranty that it will be uninterrupted, secure, error-free, compatible with every app or Windows version, fit for any particular purpose, or that its capture exclusion will work in every sharing or recording tool, now or after third-party updates.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, employment, business, opportunities, reputation, goodwill or data;
• we are not liable for any loss caused by reliance on AI output, by your breach of these Terms or the EULA, by your use of Zakura in any prohibited setting, or by third-party apps, models or services;
• our total liability for all claims relating to the Platform is limited to the fees you paid us in the 6 months before the event giving rise to the claim, or INR 2,000 if you have not paid us anything.

Nothing in these Terms limits any liability that cannot be limited under applicable law, or your statutory rights under the Consumer Protection Act, 2019.

16. INDEMNIFICATION AND LEGAL COSTS

You agree to defend, indemnify and hold harmless Zakura and its directors, officers, employees and agents from and against all claims, losses, damages, penalties, settlements, costs and expenses, including reasonable advocates' and legal fees, court fees and arbitration costs, arising from your use of the Platform, your breach of these Terms or the EULA, Your Content, or your violation of any law or anyone else's rights. The EULA sets out further terms on indemnity and legal costs, which apply in addition to this section.

17. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India. Before starting any proceedings, you agree to write to us at mail-to@zakura.cc with details of your complaint and to try in good faith to resolve it with us for 30 days.

If a dispute is not resolved within 30 days, it will be referred to final and binding arbitration by a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be the city in which our registered office is located, and the language will be English. Subject to this, the courts having jurisdiction over our registered office have exclusive jurisdiction. Nothing in this section prevents you from approaching a Consumer Commission where the Consumer Protection Act, 2019 gives you that right.

18. ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES

Using the Platform, emailing us, clicking "I Agree" and completing online forms are electronic communications. You agree that all agreements, notices and records we provide electronically, by email or on the Platform, satisfy any legal requirement that they be in writing, and that your electronic acceptance is a valid signature under the Information Technology Act, 2000. YOU AGREE TO THE USE OF ELECTRONIC RECORDS, CONTRACTS AND ORDERS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND TRANSACTION RECORDS.

19. MISCELLANEOUS

These Terms, together with our Privacy Policy, Cancellation and Refund Policy and EULA, are the entire agreement between you and us about the Platform. If we do not enforce a right, we have not waived it. If any provision is found unlawful or unenforceable, it will be limited to the minimum extent necessary or severed, and the rest remains in force. You may not transfer these Terms; we may transfer them to an affiliate or to a successor in a merger, acquisition or sale. Neither party is liable for delays caused by events beyond its reasonable control. No partnership, joint venture, employment or agency relationship is created by these Terms. Sections that by their nature should survive termination, including sections 6, 7, 8 and 14 to 19, survive.

20. CONTACT US

To resolve a complaint about the Platform or to get more information about using it, please contact us:

Zakura Tech Private Limited
Support and billing: support@zakura.cc
Product help: help@zakura.cc
Legal notices and grievances: mail-to@zakura.cc

Grievance Officer, Zakura Tech Private Limited, mail-to@zakura.cc. We acknowledge complaints within 48 hours and resolve them within one month.

21. COMPANY INFORMATION

Legal name: Zakura Tech Private Limited
Corporate Identity Number (CIN): U62020PB2026PTC069683
Registered office: 407-C, AGI Infra Ltd Colony, Jalandhar City, Jalandhar - 144001, Punjab, India
Email: mail-to@zakura.cc

Last Updated: October 3, 2026
Version: 1.0