Legal

End User License Agreement

Contents

Last Updated: October 3, 2026
Version: 1.0

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING OR USING ZAKURA. It is a legally binding contract between you and Zakura Tech Private Limited ("Zakura", "Company", "we", "us" or "our"). By clicking "I Agree", ticking the acceptance box, installing, launching or using the Zakura software, you accept this Agreement in full. If you do not agree, click "Decline", do not install the software, and delete any copy you have.

KEY POINTS YOU ARE AGREEING TO

This summary does not replace the full Agreement below, but these are the points that matter most:

You use Zakura by your own choice, in your own interest and at your own risk. You alone decide when, where and how to use it.
Zakura must not be used in job interviews where you are the candidate, exams, certifications, or any proctored or integrity-monitored setting.
You are responsible for telling other people on your calls that you are using an AI assistant, and for getting their consent where required.
AI answers can be wrong. You are responsible for everything you say, send and do.
Invisibility in screen shares and detection of proctoring software are not guaranteed.
All payments are non-refundable, except for the billing errors in our Cancellation and Refund Policy.
If you misuse Zakura, breach this Agreement, or bring a claim that fails, you must pay our legal costs, including advocates' fees, to the extent the law allows (section 19).
Our liability to you is limited (section 17), and disputes go to arbitration in India (section 22).

1. ACCEPTANCE AND ELECTRONIC AGREEMENT

1.1 This Agreement is an electronic record under the Information Technology Act, 2000 and the rules made under it. It does not require a physical or digital signature. Your click on "I Agree", ticking of the acceptance box, or installation, launch or use of the Software is your electronic acceptance, and has the same legal effect as a signed written agreement under Section 10A of that Act and the Indian Contract Act, 1872.

1.2 When you accept, we record the version of this Agreement you accepted, the date and time, your account email, your device identifier and your IP address. You agree that this record is valid evidence of your acceptance and may be produced in any dispute, arbitration or legal proceeding.

1.3 This Agreement incorporates our Terms and Conditions, Privacy Policy and Cancellation and Refund Policy, published at zakura.cc, as amended from time to time. If any of them conflicts with this Agreement about your use of the Software, this Agreement prevails.

1.4 You confirm that you have had the opportunity to read this Agreement in full, to ask us questions at mail-to@zakura.cc, and to seek independent legal advice before accepting it, and that you accept it freely and voluntarily.

2. DEFINITIONS

"Software" means the Zakura desktop application, its overlay, updates, upgrades, patches, documentation and any related components we provide.
"Services" means the Software together with the dashboard, zakura.cc, our servers, AI features, sync and support.
"Session" means any period during which the Software is capturing audio, reading the screen, or generating answers or notes.
"Your Content" means audio, transcripts, screenshots, notes, documents, prompts and any other material you provide to or generate through the Services.
"Output" means answers, transcripts, summaries, notes, suggestions and any other content generated by the Services.
"Prohibited Setting" has the meaning given in section 5.2.
"Claim" means any claim, demand, complaint, suit, arbitration, proceeding or action of any kind.
"Losses" means losses, damages, liabilities, penalties, fines, settlements, judgments, awards, costs and expenses, including advocates' and legal fees, court fees, arbitration fees and expert fees.
"Zakura Parties" means Zakura Tech Private Limited and its directors, shareholders, officers, employees, contractors, agents, affiliates, licensors and successors.

3. ELIGIBILITY

3.1 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.

3.2 If you accept this Agreement on behalf of an organisation, you confirm you are authorised to bind it, and "you" includes that organisation. You and the organisation are jointly responsible for compliance.

3.3 You must not use the Software if you are barred from receiving it under the laws of India or of the country where you are located.

4. LICENCE

4.1 Subject to this Agreement and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Software on computers you own or control, solely for your own lawful use in Permitted Settings.

4.2 The Software is licensed, not sold. We and our licensors retain all right, title and interest in the Software and Services, including all intellectual property rights.

4.3 You must not, and must not allow anyone else to:

copy, modify, translate, adapt or create derivative works of the Software;
reverse engineer, decompile, disassemble or attempt to derive its source code, except to the extent expressly permitted by law;
remove, bypass, disable or tamper with any licence check, usage meter, security feature, capture exclusion or proctoring-detection feature;
rent, lease, lend, sell, sublicense, distribute or otherwise make the Software available to anyone else;
share your account, or create multiple accounts to avoid plan limits;
use the Software to build a competing product or to benchmark it for a competitor;
use automated means to access the Services, or use the Services in any way that could damage, overload or impair them;
remove any copyright, trademark or proprietary notices.

4.4 The Software may include third-party and open-source components, which are governed by their own licences.

5. PERMITTED AND PROHIBITED USE

5.1 Permitted Settings. You may use the Software on meetings, sales calls, client calls, lectures, classes you teach, webinars, live streams, podcasts, presentations and similar settings where you speak on your own behalf with your own preparation ("Permitted Settings").

5.2 Prohibited Settings. You must not use the Software, or have it running, in any of the following (each a "Prohibited Setting"):

a job interview, hiring assessment, coding test, technical screen or any recruitment evaluation in which you are the candidate;
any examination, test, quiz, certification, licensing exam, admission test, academic assessment or competition that assesses your own knowledge or skill;
any call, test or session that is proctored, recorded for integrity purposes, or monitored by lockdown or proctoring software;
any setting whose rules, terms or instructions prohibit outside assistance, AI tools, notes or recording;
any setting in which your use would breach a law, a contract, an employment obligation, a code of conduct or an academic integrity policy that applies to you.

5.3 Other prohibited uses. You must not use the Services to:

record, transcribe or capture any person without informing them or obtaining their consent where required by law, the meeting's rules or your organisation;
capture, store or disclose confidential information, trade secrets or personal data you are not authorised to access or keep;
impersonate any person, misrepresent who is speaking, or deceive anyone in a way that causes harm;
commit fraud or any unlawful act, or assist anyone else to do so;
harass, threaten, defame, discriminate against or abuse anyone;
create, store or share content that is obscene, infringing, or unlawful under Indian law;
infringe anyone's intellectual property, privacy or other rights.

5.4 Proctoring warnings. If the Software warns you that proctoring or lockdown software is running, you must close the Software immediately. The warning is a convenience only. Its absence does not mean a setting is permitted, and you remain solely responsible for deciding whether a setting is a Prohibited Setting.

5.5 Consequences. If we reasonably believe you have used the Services in a Prohibited Setting or otherwise breached this section, we may immediately suspend or terminate your account and licence without notice and without refund, preserve relevant records, and cooperate with any lawful request from authorities.

6. YOUR DECLARATIONS

By accepting this Agreement, you declare and confirm that:

6.1 you are installing and using the Software of your own free will, for your own purposes and in your own interest, and not because of any representation or promise by Zakura other than those written in this Agreement;

6.2 you alone decide whether, when, where and how to use the Software, and Zakura has no knowledge of, control over, or involvement in any call, meeting, stream or other activity in which you use it;

6.3 you will use the Software only in Permitted Settings and in compliance with all laws, contracts and rules that apply to you;

6.4 you understand the nature of the Software, including that it captures audio and screen content, uses AI that can be wrong, and that its screen-capture exclusion and proctoring detection are not guaranteed;

6.5 you accept full responsibility for all consequences of your use, including any professional, employment, academic, contractual, disciplinary, reputational, financial or legal consequences;

6.6 all information you give us is true and accurate.

7. ASSUMPTION OF RISK

7.1 You use the Software and Services entirely at your own risk. You understand and accept that:

Output may be inaccurate, incomplete, out of date, offensive or inappropriate, and may attribute words to the wrong speaker;
the overlay may become visible in a screen share, recording or capture if a third-party tool, driver, update or capture method does not respect Windows capture exclusion, or if someone photographs or films your screen;
third parties, including employers, institutions, platforms and proctoring providers, may detect the Software or its use;
the Services may be interrupted, delayed or unavailable, and data may be lost;
the other participants on your calls, their organisations or authorities may object to or take action over your use of the Software.

7.2 To the fullest extent permitted by law, you accept these risks and agree that no Zakura Party will be responsible for any consequence of them.

8.1 The Software captures the voices of everyone whose audio plays through your computer and anything you choose to screenshot. You decide when to start a Session and what to capture.

8.2 You are solely responsible for informing other participants that you are using an AI assistant, for obtaining any consent required by law (including the Digital Personal Data Protection Act, 2023), the meeting's rules or your organisation, and for how you store, use, share and delete what you capture.

8.3 If any person makes a Claim against a Zakura Party relating to their voice, words, image, data or privacy captured through your use of the Services, section 18 (Indemnity) and section 19 (Legal Costs) apply.

9. AI OUTPUT

9.1 Output is generated automatically by AI models, including third-party models and any model you connect yourself. Zakura does not review Output and does not guarantee its accuracy, completeness, legality or suitability.

9.2 Output is not legal, medical, financial, tax, investment or other professional advice. You must independently verify Output before relying on it, and you must not rely on it for any safety-critical, legal or high-impact decision.

9.3 You are solely responsible for anything you say, write, send, publish or do, whether or not it was suggested by Output.

9.4 As between you and Zakura, you own the Output generated for you. You acknowledge that similar Output may be generated for others.

10. YOUR CONTENT AND DATA

10.1 You retain all rights in Your Content. You grant Zakura a worldwide, non-exclusive, royalty-free licence to host, process, transmit and display Your Content solely to provide, secure and support the Services for you, and as required by law.

10.2 Zakura does not use Your Content to train AI models and does not sell it. Our handling of personal data is described in our Privacy Policy, which you have read and accept.

10.3 You confirm that you have all rights, licences and consents needed to provide Your Content and to have it processed as described in this Agreement.

10.4 You are responsible for backing up Your Content. Transcripts and notes stored only on your computer are lost if you delete them or your device fails.

11. THIRD-PARTY SERVICES

11.1 The Services rely on third-party providers, including AI model providers, speech-to-text providers, cloud hosting providers and Razorpay. Their availability, performance and terms are outside our control.

11.2 If you connect your own AI model or API key, your agreement with that provider governs its use, charges and handling of your data, and Zakura is not responsible for it.

11.3 Zakura is not affiliated with, endorsed by or responsible for Zoom, Microsoft Teams, Google Meet, Webex, Microsoft Windows or any other third-party product used alongside it. Your use of those products is governed by their terms.

12. UPDATES, DATA COLLECTION AND COMPATIBILITY

12.1 The Software may check for and install updates automatically. Some updates may be required to keep using the Services. Updates may add, change or remove features.

12.2 The Software collects usage, device, diagnostic and terms-acceptance data as described in our Privacy Policy, and checks for known proctoring or lockdown software in order to warn you.

12.3 The Software is designed for Windows 10 and 11. We do not guarantee compatibility with any particular hardware, configuration, version, or third-party software.

13. FEES, RENEWAL AND NO REFUNDS

13.1 Plans, prices and usage limits are as shown on our pricing page at the time of purchase. Prices include GST unless stated otherwise. Payments are processed by Razorpay.

13.2 Paid plans renew automatically until cancelled. You will receive the pre-debit notification required by the Reserve Bank of India before each renewal charge.

13.3 All payments are final and non-refundable, including for unused time and part-way cancellations, except for the billing errors listed in our Cancellation and Refund Policy. The free Base plan is available so you can evaluate the Software before paying.

13.4 You must not initiate a chargeback for a valid charge. If you do, we may suspend your account and recover from you the disputed amount together with any fees and costs we incur, including reasonable legal costs.

14. INTELLECTUAL PROPERTY AND FEEDBACK

14.1 The Software, Services, website, designs, the Zakura name, logo and all related intellectual property belong to Zakura or its licensors. Nothing in this Agreement transfers any of them to you.

14.2 If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them for any purpose without obligation to you.

15. SUSPENSION AND TERMINATION

15.1 You may terminate this Agreement at any time by uninstalling the Software and closing your account.

15.2 We may suspend or terminate your licence and account immediately, with or without notice, if you breach this Agreement, the Terms and Conditions or any law; if we reasonably suspect fraud, misuse or use in a Prohibited Setting; if required by law or a regulator; or if we discontinue the Services.

15.3 On termination, your licence ends and you must uninstall the Software. Termination does not entitle you to a refund, except as stated in our Cancellation and Refund Policy, and does not affect any rights or liabilities that arose before it.

15.4 Sections 6 to 10, 13.4, 14 and 16 to 24 survive termination.

16. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SOFTWARE, SERVICES AND OUTPUT ARE PROVIDED "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS". Zakura Parties disclaim all warranties and representations, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, quiet enjoyment, uninterrupted or error-free operation, security, compatibility, undetectability, or that the Services will meet your requirements or achieve any result. No advice or information, whether oral or written, obtained from Zakura or through the Services creates any warranty not expressly stated in this Agreement.

17. LIMITATION OF LIABILITY

17.1 To the fullest extent permitted by law, no Zakura Party will be liable to you or anyone claiming through you for:

any indirect, incidental, special, exemplary, punitive or consequential loss or damage;
loss of profits, revenue, income, employment, job offers, admission, grades, certifications, business, contracts, opportunities, reputation, goodwill or data;
any loss arising from your reliance on Output;
any loss arising from the Software being visible, detected or recorded by any person or tool;
any loss arising from your use of the Services in a Prohibited Setting or in breach of this Agreement or any law;
any loss arising from third-party products, services, models or providers;
any loss arising from unauthorised access to your device or account not caused by our breach;

even if we were advised of the possibility of such loss.

17.2 To the fullest extent permitted by law, the total aggregate liability of all Zakura Parties for all Claims arising out of or relating to this Agreement, the Software or the Services is limited to the fees you actually paid to Zakura in the 6 months immediately before the event giving rise to the first Claim, or INR 2,000 if you have not paid us anything.

17.3 These limits apply to every type of Claim, whether in contract, tort (including negligence), statute or otherwise, and are an essential basis of the bargain between you and us. Without them, we would not offer the Services, or would offer them only at a much higher price.

17.4 Nothing in this Agreement excludes or limits any liability that cannot be excluded or limited under applicable law, including your statutory rights under the Consumer Protection Act, 2019.

18. INDEMNITY

18.1 You agree to defend, indemnify and hold harmless each Zakura Party from and against all Claims and Losses, including reasonable advocates' and legal fees, court fees and arbitration costs, arising out of or relating to:

your use or misuse of the Software or Services;
your use of the Services in a Prohibited Setting;
your breach of this Agreement, the Terms and Conditions or any of our policies;
Your Content, including any Claim by a person whose voice, words, image or data you captured;
your failure to inform or obtain the consent of any person where required;
your violation of any law or regulation, or of any contract, employment obligation, code of conduct or academic integrity policy that applies to you;
your violation of any right of any third party, including privacy, publicity, confidentiality or intellectual property rights;
any statement, communication or action you made or took, including on the basis of Output.

18.2 We may assume the exclusive defence and control of any matter for which you must indemnify us, at your cost, and you will cooperate fully with us. You must not settle any such matter without our prior written consent.

18.3 Your indemnity obligations apply regardless of whether the Claim is brought against a Zakura Party by you, by a third party or by any authority, and survive termination of this Agreement.

19. LEGAL COSTS

19.1 Costs of your breach. If any Zakura Party incurs Losses, including advocates' and legal fees, in investigating, responding to, defending or enforcing against any Claim, notice or proceeding arising out of your breach of this Agreement, your use of the Services in a Prohibited Setting or your misuse of the Services, you must reimburse those Losses in full, whoever started the proceeding.

19.2 Costs of unsuccessful claims. To the fullest extent permitted by law, if you bring or threaten any Claim against a Zakura Party, including by way of legal notice, complaint, suit, arbitration or chargeback, and that Claim is dismissed, rejected, withdrawn, abandoned, or does not result in an award in your favour greater than any amount we offered you in writing before the proceeding began, you must pay all reasonable legal costs incurred by the Zakura Party in responding to and defending it, including advocates' fees, court fees, arbitration fees and expert fees.

19.3 Costs of enforcement. If we have to take steps to recover any amount you owe us or to enforce this Agreement, including any award or order, you must pay our reasonable costs of doing so, including advocates' fees.

19.4 Payment. Amounts payable under this section are due within 30 days of our written demand, or as directed by the arbitrator or court. We may set off any amount you owe us against any amount we owe you.

19.5 Your acknowledgement. You acknowledge that you have read this section, that you understand it may require you to pay Zakura's legal costs, and that you accept it as a fair allocation of risk given that the Services are provided at a low price and that you control how and where you use them. You may ask the arbitrator or court to award costs in your favour if you succeed, in accordance with law.

19.6 This section applies to the fullest extent permitted by law. If any part of it is held unenforceable in a particular case, it will apply to the maximum extent that is enforceable, and the arbitrator or court will be requested to award costs to Zakura in line with its intent.

20. CONFIDENTIALITY OF THE SOFTWARE

The Software, its design, unreleased features and any non-public information about Zakura that you receive are confidential. You must not disclose them, publish benchmarks or analyses of them for a competitor, or use them except as this Agreement permits.

21. NOTICE OF CLAIMS AND GOOD-FAITH RESOLUTION

21.1 Before starting any proceeding, including a legal notice, consumer complaint, suit, arbitration or chargeback, you agree to send a written notice of your Claim to mail-to@zakura.cc, with your name, account email, a description of the Claim and the remedy you seek.

21.2 You and Zakura will then try in good faith to resolve the Claim for at least 30 days. Any offers made during this period are confidential and without prejudice, but may be shown to an arbitrator or court on the question of costs under section 19.2.

22. ARBITRATION, GOVERNING LAW AND JURISDICTION

22.1 This Agreement is governed by the laws of India.

22.2 Any dispute arising out of or relating to this Agreement, the Software or the Services that is not resolved under section 21 will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement or, failing agreement within 30 days, in accordance with that Act. The seat and venue of arbitration will be the city in which Zakura's registered office is located, and the language will be English. The arbitrator may award costs, including advocates' fees, in accordance with section 19. The award will be final and binding.

22.3 To the extent permitted by law, disputes will be resolved on an individual basis, and you will not bring or participate in any representative or class proceeding against a Zakura Party in relation to the Services.

22.4 Subject to section 22.2, the courts having jurisdiction over Zakura's registered office have exclusive jurisdiction, including for interim relief. Zakura may seek urgent injunctive relief in any competent court to protect its intellectual property or confidential information.

22.5 Nothing in this section prevents you from approaching a Consumer Commission where the Consumer Protection Act, 2019 gives you a non-waivable right to do so.

23. CHANGES TO THIS AGREEMENT

We may update this Agreement from time to time. We will show you the updated version in the Software or notify you by email at least 15 days before material changes take effect, and may ask you to accept it again before continuing to use the Software. If you do not agree, you must stop using the Software and may cancel your plan under our Cancellation and Refund Policy. Continued use after the effective date means you accept the updated Agreement.

24. GENERAL

24.1 Entire agreement. This Agreement, with the documents incorporated in section 1.3, is the entire agreement between you and Zakura about the Software and Services and supersedes all prior understandings.

24.2 Severability. If any provision is held invalid or unenforceable, it will be limited to the minimum extent necessary or severed, and the remaining provisions remain in full force.

24.3 No waiver. Our failure or delay in enforcing any right is not a waiver of it.

24.4 Assignment. You may not assign or transfer this Agreement. We may assign it to an affiliate or to a successor in a merger, acquisition, reorganisation or sale of assets.

24.5 Force majeure. Zakura is not liable for any failure or delay caused by events beyond its reasonable control, including outages of third-party providers, internet failures, cyberattacks, natural disasters, epidemics, government action or changes in law.

24.6 Relationship. No partnership, joint venture, employment, agency or fiduciary relationship is created by this Agreement.

24.7 Notices. We may give notices to you by email to your account address or in the Software. You must give notices to us by email to mail-to@zakura.cc. Email notices are deemed received on the next business day.

24.8 Language. This Agreement is written in English. Any translation is for convenience only, and the English version prevails.

24.9 Headings. Headings and the Key Points summary are for convenience only and do not limit the meaning of any section.

25. CONTACT

Zakura Tech Private Limited
Legal notices and grievances: mail-to@zakura.cc
Account and billing: support@zakura.cc
Product help: help@zakura.cc

CIN U62020PB2026PTC069683 · Registered office: 407-C, AGI Infra Ltd Colony, Jalandhar City, Jalandhar - 144001, Punjab, India

ACCEPTANCE

By clicking "I Agree" you confirm that:

I am at least 18 years old.
I have read and accept this End User License Agreement, the Terms and Conditions, the Privacy Policy and the Cancellation and Refund Policy.
I will not use Zakura in job interviews where I am the candidate, exams, certifications, or any proctored or monitored setting.
I will inform other participants and obtain consent where required before capturing them.
I use Zakura by my own choice, in my own interest and at my own risk, and I accept responsibility for all consequences of my use.
I understand that all payments are non-refundable, and that I must pay Zakura's legal costs if I misuse Zakura, breach this Agreement or bring a claim that does not succeed, as set out in section 19.

Last Updated: October 3, 2026 · Version: 1.0