Cancellation and Refund Policy

Last Updated: October 3, 2026

INTRODUCTION

This Cancellation and Refund Policy applies to all payments made to Zakura Tech Private Limited ("Zakura", "we", "us" or "our") for the Standard and Pro plans of the Zakura app. It forms part of our Terms and Conditions and our End User License Agreement. Please read it before you buy.

1. NO-REFUND POLICY

In Short: All payments are final. Try Zakura free on the Base plan before you pay.

Zakura operates a no-refund policy on all purchases, monthly and yearly. This is because:

• You can try it free first. The Base plan is free forever, needs no card, and gives you up to 10 minutes of use every hour with real-time transcription and answers, so you can test Zakura on your own computer and calls before paying.
• Delivery is instant. Your paid plan activates as soon as payment is confirmed, and AI and transcription costs begin the moment you use it. A digital service cannot be returned once it has been delivered.
• You are never locked in. You can cancel at any time, so you only pay for the period you chose.

ALL SALES ARE FINAL.

2. BEFORE YOU PURCHASE

In Short: Test everything you need on the free plan.

We strongly encourage you to use the Base plan to check that:

• Zakura installs and runs on your Windows 10 or 11 computer;
• the overlay stays out of the screen-sharing and recording tools you use;
• transcription works in your language with your microphone and speakers;
• the answers and notes suit the kind of calls you have.

Some features are only available on paid plans, such as every mode, post-call notes, additional models, and bring-your-own-model or offline mode on Pro. If you are unsure about any of these, write to help@zakura.cc before you buy and we will answer.

3. HOW TO CANCEL

In Short: Cancel any time in Settings. You keep access until your paid period ends.

• In the app or dashboard: Settings → Plan → Cancel plan.
• By email: write to support@zakura.cc from your account email with the subject "Cancel my plan".
• Recurring mandate: you may also revoke the mandate in your bank or UPI app, but please cancel in Zakura as well.

Cancelling stops the next renewal. Your paid plan stays active until the end of the month or year you have already paid for, after which your account moves to the free Base plan. We will email you to confirm the cancellation and the date your paid access ends.

To avoid the next charge, cancel at least 24 hours before your renewal date. Before every renewal you will receive the pre-debit notification required by the Reserve Bank of India.

There are no partial or pro-rata refunds when you cancel part-way through a month or year, including on yearly plans.

Cancelling does not delete your account, notes or documents. To delete them, close your account in Settings or see our Privacy Policy.

4. WHAT IS NOT REFUNDED

The following are covered by the no-refund policy:

• changing your mind, or not using the plan after paying;
• forgetting to cancel before a renewal;
• unused hours, minutes or days in a billing period;
• dissatisfaction with AI answers, transcription accuracy or answer speed;
• Zakura being visible to or detected by any third-party app or tool, or not working with a setup you could have tested on the Base plan;
• any consequence of using Zakura in a setting our Terms prohibit;
• an account suspended or closed for breaking our Terms or End User License Agreement.

5. BILLING ERRORS

In Short: If we charged you by mistake, we return the money in full.

The following are not refunds of a purchase; they are errors we always correct:

• Duplicate charge: you were charged twice for the same plan or period. We return the duplicate charge.
• Charge after cancelling: you were charged for a renewal after cancelling at least 24 hours before it. We return that renewal charge.
• Plan not activated: your payment succeeded but the plan never activated, and we cannot activate it within 24 hours of your report. We return the payment.
• Service discontinued: we stop offering Zakura, or end your plan for reasons other than a breach of our Terms. We return the unused part of your prepaid period, pro-rata.

To report a billing error, email support@zakura.cc from your account email with the subject "Billing error" and your Razorpay payment ID or invoice number. We will acknowledge your email within 48 hours and confirm the correction within 5 business days. The amount is returned through Razorpay to your original payment method, usually within 5 to 7 business days after approval depending on your bank, including the GST paid. For foreign-currency payments, the amount you receive may differ slightly because of exchange rates and bank charges.

6. CHARGEBACKS

If you think a charge is wrong, please contact us first; most issues are resolved within a few days. If you dispute a valid charge with your bank or card issuer, we may suspend your account while the dispute is open and share the payment, usage and terms-acceptance records with Razorpay and your bank.

7. DELIVERY OF SERVICE

Zakura is digital software. Nothing is shipped. Your paid plan activates on your account as soon as Razorpay confirms payment, usually within a few minutes, and a GST invoice is emailed to you.

8. COMPLAINTS

If you are not satisfied with how a cancellation or billing issue was handled, contact our Grievance Officer at mail-to@zakura.cc. We acknowledge complaints within 48 hours and resolve them within one month. You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

9. CONTACT US

For any question about billing, cancellation or this policy, please contact us:

Zakura Tech Private Limited
Billing and cancellations: support@zakura.cc
Grievances: mail-to@zakura.cc

Last Updated: October 3, 2026
Version: 1.0