Legal

Privacy Policy

Contents

INTRODUCTION
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WHERE IS YOUR CALL DATA PROCESSED?
4. DO WE USE YOUR DATA TO TRAIN AI?
5. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
6. COOKIES AND TRACKING
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. OTHER PEOPLE ON YOUR CALLS
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CHILDREN
12. INTERNATIONAL DATA TRANSFERS
13. DATA BREACH NOTIFICATION
14. SOFTWARE CHECKS ON YOUR DEVICE
15. GRIEVANCE OFFICER
16. UPDATES TO THIS POLICY
17. CONTACT US

Last Updated: October 3, 2026

INTRODUCTION

This Privacy Policy is a legally binding agreement between you, whether as an individual or on behalf of an organisation ("you"), and Zakura Tech Private Limited ("Zakura", "Company", "we", "us" or "our").

Zakura is a Windows desktop app that transcribes your calls, reads your screen when you ask it to, and gives you AI answers and notes on an overlay that only you can see. When you use the app, the dashboard or zakura.cc (together, the "Services"), you trust us with information about you and about the people on your calls. This policy explains, as plainly as we can, what we collect, why we collect it, who we share it with, and what control you have.

This policy applies to all information collected through the Services, including payments, support, the Mac waitlist and marketing. It should be read together with our Terms and Conditions and our End User License Agreement.

If you have any questions about this policy, write to mail-to@zakura.cc.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect what you give us, what you choose to capture during a session, and basic technical data needed to run the app.

Information you provide to us:

Name and email address
Sign-in details from Google or another sign-in provider
GST details, if you give them for invoicing
Notes, talking points, resumes and documents you add on the dashboard or in the app
Messages you send to support, and your email address if you join the Mac waitlist

Information captured during your sessions:

Call audio from your computer's speakers and your microphone, only while a session is running
Live transcripts, AI answers, summaries, decisions, action items, insights and follow-up emails
Screenshots of your screen or a selected area, only when you press Screen or Snapshot

Information collected automatically:

Minutes used, modes and models chosen, session length and app version
Crash and error logs
Windows version, device identifiers, IP address, time zone and language
Whether known proctoring or lockdown software is running, so the app can warn you
Pages visited on zakura.cc, browser type and cookies
A record of your acceptance of our legal terms: the version accepted, date and time, account, device identifier and IP address

Payment information: Payments are handled by Razorpay. Razorpay collects and stores your full card, UPI and bank details. We only receive your plan, payment status, invoice details and the masked card or UPI reference that Razorpay shows us.

We do not knowingly collect sensitive personal data such as health records, passwords or biometric data. Please do not upload such material to Zakura.

2. HOW DO WE USE YOUR INFORMATION?

In Short: To run Zakura for you, bill you, keep the service safe, and meet our legal duties.

To transcribe your calls and generate answers, notes and the teleprompter view
To create and manage your account and apply your plan's usage limits
To take payment through Razorpay and send GST invoices
To sync notes to your dashboard, only if you turn sync on
To detect and prevent fraud, abuse, misuse and security incidents
To keep a record of your acceptance of our legal terms
To fix bugs and improve the app, using crash logs and usage data but never your call content
To answer your support requests
To send product updates and Mac launch news, which you can unsubscribe from at any time
To comply with Indian law, enforce our terms and respond to lawful requests

We process your data on the basis of the consent you give when you sign up, accept our terms, start a session or turn on a feature, and for the legitimate uses permitted under the Digital Personal Data Protection Act, 2023.

3. WHERE IS YOUR CALL DATA PROCESSED?

In Short: Your transcripts and notes stay on your computer unless you turn on sync. Audio and screenshots are sent only to the AI services needed to answer you.

Call audio is streamed to our speech-to-text provider during the session and is not stored by us after the session ends.
Transcripts and notes are saved on your computer. They reach our servers only if you turn on dashboard sync, which is off by default.
Screenshots are sent to the AI model you chose for that answer and are not kept after the answer is generated.
AI prompts are sent to the AI model you selected, to your own model if you connect your own API key, or nowhere if you use offline mode on the Pro plan.
Documents you upload are stored with our cloud hosting provider until you delete them.

4. DO WE USE YOUR DATA TO TRAIN AI?

In Short: No.

We do not use your audio, transcripts, notes, screenshots or documents to train or fine-tune any AI model. We use business APIs from our AI providers, which do not train on the data we send them. We do not sell or rent your personal information, and we never use call content for advertising.

5. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: Only with the service providers that help us run Zakura, and when the law requires it.

AI model providers, to generate answers and notes
Speech-to-text providers, to transcribe live audio
Cloud hosting providers, for accounts, the dashboard and synced notes
Razorpay, to process payments by card, UPI and net banking
Email, analytics and crash-reporting providers, to operate the Services
Professional advisers such as chartered accountants, auditors and lawyers, under confidentiality
Government authorities, courts or law enforcement, when required by Indian law, a court order or a lawful request, or to protect our rights, our users or the public
A buyer or successor, if Zakura is merged, acquired or restructured, who must continue to honour this policy

Every provider is bound by contract to protect your data and to use it only on our instructions. A list of our providers is available on request at mail-to@zakura.cc.

6. COOKIES AND TRACKING

In Short: zakura.cc uses essential cookies and basic analytics. No advertising cookies.

Essential cookies keep you signed in to the dashboard and remember your preferences. Analytics tools help us understand website traffic in aggregate. You can block or delete cookies in your browser, but you will need essential cookies to sign in.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: Only as long as we need it or the law requires.

Call audio and screenshots: not kept after the session or answer
Transcripts and notes on your computer: until you delete them; we do not hold a copy
Synced notes and uploaded documents: until you delete them or close your account, then removed from live systems within 30 days and from backups within 90 days
Account data: while your account is open, then erased within 30 days of closing it, except what the law requires us to keep
Records of acceptance of our legal terms: for as long as needed to establish, exercise or defend legal claims
Invoices and billing records: 8 years, as required by the Companies Act, 2013 and GST law
Security and access logs: at least 1 year, as required by the Digital Personal Data Protection Rules, 2025
Support emails: up to 2 years after your last message

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use industry-standard security, but no system is perfectly secure.

We encrypt data in transit and at rest, limit staff access to what each role needs, log and monitor access to personal data, take regular backups, and require our providers to follow equivalent standards. You are responsible for keeping your device and your sign-in details secure.

9. OTHER PEOPLE ON YOUR CALLS

In Short: Zakura hears everyone on your call. Telling them is your responsibility.

Zakura transcribes every voice that plays through your computer. You decide when to start a session and what to capture. You must inform the other participants that you are using an AI assistant, and obtain their consent where the law, the meeting's rules or your organisation require it. Do not use Zakura to capture anyone who has asked not to be recorded. If someone asks you to delete what Zakura captured about them, please do so.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Under Indian law you can access, correct and erase your data, withdraw consent, and raise a complaint.

Under the Digital Personal Data Protection Act, 2023 you have the right to:

Access a summary of the personal data we hold about you and the parties we have shared it with
Correct, complete or update inaccurate or incomplete data
Erase data that is no longer needed, unless the law requires us to keep it
Withdraw your consent at any time, as easily as you gave it
Nominate another person to exercise these rights if you die or become unable to
Raise a grievance with us, and with the Data Protection Board of India if you are not satisfied with our response

Withdrawing consent does not affect processing already carried out, and some features will stop working.

11. CHILDREN

In Short: Zakura is only for adults.

You must be 18 or older to use Zakura. We do not knowingly collect personal data from anyone under 18. If you believe a child has created an account, contact us and we will delete it.

12. INTERNATIONAL DATA TRANSFERS

Some of our providers process data outside India, including in the United States and the European Union. We transfer personal data only as permitted by Section 16 of the Digital Personal Data Protection Act, 2023, and never to a country restricted by the Government of India.

13. DATA BREACH NOTIFICATION

If a personal data breach affects you, we will inform you without undue delay by email or in the app, explaining what happened, what data was involved, its likely consequences and the steps you can take. We will also report it to the Data Protection Board of India as the law requires.

14. SOFTWARE CHECKS ON YOUR DEVICE

Zakura checks whether known proctoring or lockdown software is running so it can warn you that Zakura must not be used in that setting. Only the result of the check is used. We do not collect a list of the other programs on your computer.

15. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made under it, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer:

Grievance Officer, Zakura Tech Private Limited
Email: mail-to@zakura.cc

We acknowledge grievances within 48 hours and aim to resolve them within one month.

16. UPDATES TO THIS POLICY

We may update this policy from time to time. The updated version will carry a new "Last Updated" date. If we make a material change, such as a new use of your call content, we will notify you by email or in the app before it takes effect and ask for fresh consent where the law requires it.

17. CONTACT US

If you have questions or comments about this policy or our data practices, or you wish to exercise your privacy rights, please contact us:

Zakura Tech Private Limited
Privacy and grievances: mail-to@zakura.cc
Account and billing: support@zakura.cc
Product help: help@zakura.cc

HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

You can delete sessions in the app, delete documents and synced notes on the dashboard, and close your account in Settings. For anything else, email mail-to@zakura.cc from the email address on your Zakura account with the subject "Privacy request". We will acknowledge your request within 48 hours and respond within 30 days, and never later than the 90 days allowed by law.